Privacy Policy
Last updated: 23 December 2025
EJ Drainage Ltd ("we", "us", "our") is committed to protecting your personal data. This privacy policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Company name: EJ Drainage Ltd
Company number: 16539661 (Registered in England & Wales)
Phone:07495 687 444
Email:info@ejdrainage.co.uk
What Information We Collect
When you contact us or book a service, we may collect the following personal information:
- Your name
- Your contact details (phone number and/or email address)
- Your address or service location
How We Use Your Information
We use your information to:
- Respond to your enquiries and provide quotes
- Schedule and carry out the drainage services you have requested
- Send confirmation and follow-up communications related to your booking
- Comply with our legal obligations
Lawful Basis for Processing
We process your personal data on the basis of contract — because it is necessary to provide the service you have requested — and where applicable, on the basis of legitimate interests in running our business and responding to enquiries.
Where Your Information Comes From
All personal information we hold is provided directly by you — either when you call us, complete our online booking form, or contact us by email.
How Long We Keep Your Data
We only keep your personal data for as long as is necessary to fulfil the purpose it was collected for, including any legal or business requirements. Once it is no longer needed, it is securely deleted.
Sharing Your Information
We do not sell, rent, or share your personal data with third parties for marketing purposes. Your information may only be shared where required by law or with service providers (such as our email platform) strictly for the purpose of delivering your service.
Your Data Protection Rights
Under UK GDPR, you have the following rights:
Right to access
You can request a copy of the personal data we hold about you.
Right to rectification
You can ask us to correct inaccurate or incomplete data.
Right to erasure
You can ask us to delete your personal data in certain circumstances.
Right to restrict processing
You can ask us to limit how we use your data.
Right to data portability
You can request your data in a structured, machine-readable format.
Right to object
You can object to our processing of your data in certain circumstances.
Rights related to automated decision-making
We do not use automated decision-making or profiling.
To exercise any of these rights, please contact us at info@ejdrainage.co.uk.
Right to Complain
If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO):
ICO address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk
Questions About This Policy?
If you have any questions or concerns about this privacy policy or how we handle your data, please get in touch.